GENERAL TERMS & CONDITIONS:

  • Pregnancy: We love to see pregnant mums at the studio, however, to ensure your safety we ask that you book in a 1:1 session before you book into group classes so we can guide you through the current pregnancy guidelines & to ensure you are safe to participate. If your pregnancy is uncomplicated and you are feeling up to it then you will be able to participate in our group Club Bend reformer classes however, all hot mat classes are unfortunately not permitted during pregnancy. 

  • You must be 16 years of age to attend any of our group classes

  • As we are running a business out of our home we ask that you are respectful of our neighbours, in particular parking & noise.

MEMBERSHIP/CLASS PACKS POLICIES: 

  • Intro offer - first time at our studio? Sign up to our intro offer which is 2 weeks unlimited reformer & hot mat classes for only $49. This will commence from your first booked class. 

  • 5 class pack: This pack will get you any 5 classes across both our reformer & mat classes. This pack is valid for 2 months. No refunds, suspensions or extensions will be given to class packs due to injury, illness, holidays or any other reason. 

  • 10 class pack: This pack will get you any 10 classes across both our reformer & mat classes. This pack is valid for 3 months. No refunds, suspensions or extensions will be given to class packs due to injury, illness, holidays or any other reason. class pack 

  • 20 class pack: This pack will get you any 20 classes across both our reformer & mat classes. This pack is valid for 5 months. No refunds, suspensions or extensions will be given to class packs due to injury, illness, holidays or any other reason.

  • Casual class: your 1 casual class will give you access to either a reformer or mat class. This 1 class is valid for 30 days. No refunds, suspensions or extensions will be given due to illness, injury, holidays or any other reason.  

CLASS BOOKINGS, LATE CANCELLATION & NO SHOW POLICIES: 

  • Cancellation: cancellations to classes must be done through our booking system Momence at least 9 hours before the class start time and you will not be deducted any credits or late fees. No phone calls or emails will be accepted. If you cancel outside of the 9 hour window your class credit will be deducted & you will incur a $5 late fee. This does not apply to our intro offer. 

  • Casual classes will be deducted their class credit but no fees will be taken if you late cancel or no show. 

  • No show’s: No shows will incur a $10 fee & a credit deduction. This does not apply to our intro offer. 

  • All class packs and 1:1 private classes will have the first late cancel or not show fee waived every rolling 30-days. 

  • Waitlist: We encourage you to jump on one of our waitlists as there will usually be spots that become available. If you are on a waitlist but can not longer attend the class we ask that you please remove yourself from the waitlist so this gives other clients the opportunity for a spot.   

  • Doors are open 15 minutes prior to class which allows you to check in, get yourself sorted & choose your favourite mat/reformer. We ask any first timers to please arrive early to allow time for us to show you around, give you a run down of the reformer bed/mat room. 

  • Late comers: We have a 5 minute lock out time, we understand that running late can sometimes be out of your control so we will keep our doors open for 5 minutes from the class time starting, any arrivals after this time will not be permitted to join into the class due to the safety of yourself & our clients. 

LIABILITY WAIVER:

I understand by booking into a class at Club Bend Studio, I agree and acknowledge that: 

  • I am in good physical and mental health and have not been advised by a medical practitioner that I should avoid any physical activity 

  • I understand that classes may be physically strenuous and performed in a hot room room at times therefore, I volunteer to sign up and participate in these classes with knowledge that there is a risk of personal injury. 

  • I have read the cancellation and no show policy and understand that fees may be applicable in the event that I do not show up to a class booking or I late cancel within the 9 hour window of class starting

  • I understand that any class pack credits/fees that I pay to Club Bend Studio are non refundable due to illness, injury, holidays or any other reason. 

  • I understand that Club Bend Studio group classes are not suitable for rehab purposes.